Episode 5: Earn the Trust

Join host Michael Warren as he welcomes Senior Director Brian Urich, with over three decades of experience in law enforcement, healthcare, security, and fire service. They dive into Brian’s unique leadership journey, from his start at Kalamazoo Public Safety to his current role at the University of Michigan Healthcare System. They discuss the challenges of merging diverse cultures, the importance of trust and vulnerability in leadership, and the specific nuances of community policing in a healthcare setting. Learn about the critical balance between safety and customer service in an environment where 73% of workplace violence occurs. With engaging anecdotes, actionable leadership lessons, and invaluable insights, this episode is a must-listen for aspiring and current leaders.